Privacy Policy

Effective Date: 12/29/2025

CTC Roofing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the “Site”) or interact with our digital tools.

By using our Site, you consent to the data practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you contact us, request a quote, or use our services, we may collect personal information such as:

• Name

• Email address

• Phone number

• Mailing address

• Project details

B. Non-Personal Information

We automatically collect certain non-personal information when you visit our Site, including:

• IP address

• Browser type and version

• Pages visited and time spent on our Site

• Device information

We may use cookies and analytics tools to collect this information.

C. Chatbot Communications

If you interact with our chatbot, we may collect:

• The content of your messages

• Any personal information you provide through the chat

• Technical details such as time and duration of the interaction

This information may be processed by third-party providers that support our chatbot functionality.

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2. How We Use Your Information

We use the collected information to:

• Respond to inquiries and provide quotes

• Provide customer service support through our chatbot

• Improve our services, chatbot performance, and Site functionality

• Send updates, promotions, or service-related communications

• Comply with legal obligations

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3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share information in the following situations:

• Service Providers: With trusted third-party vendors assisting in our operations (such as chatbot service providers, analytics tools, or marketing platforms).

• Legal Compliance: If required by law or to protect our legal rights.

• Business Operations: In the case of a merger, acquisition, or restructuring involving the Company.

All third-party providers are expected to maintain privacy and security protections consistent with this policy.

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4. Data Security

We implement industry-standard security measures to protect your personal data. However, no online system or transmission is completely secure. We encourage using caution when sharing sensitive details.

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5. Your Choices and Rights

You have the right to:

• Request access to your personal data

• Request corrections or updates to your information

• Request deletion where applicable under law

• Opt out of promotional emails (via the unsubscribe link)

Chatbot Communications:

You may choose not to engage with the chatbot or can request that we delete any personal information submitted through the chat, subject to legal retention requirements.

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6. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those websites and encourage you to review their policies before sharing information.

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7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. Continued use of our Site signifies acceptance of any updates.

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8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

CTC Roofing

info@ctcroof.com

954-433-2737

CTC Roofing

CTC Roofing Servicing South Florida for Over 18 years

Privacy Policy